We can:

• Research and analyse your market

• Map, review and vision your customer journey

• Develop customised community engagement and consultation strategies

• Optimise your strategic assets to increase customer spend and repeat visitation

We can:

• Evaluate your existing experiences and products

• Conceive your whole-of-site experience to engage your customer with your content, brand and products

• Develop interpretive programs for cultural attractions and historical sites

• Plan corporate and publicity events

• Conceive strategic relationships with partners in the arts, tourism, education and marketing to enhance your brand and extend your market reach

• Customise our team of creatives, industry specialists and business analysts to give you fresh and specialised perspectives
  

We can:

• Facilitate ideation workshops with your team to develop new revenue streams

• Develop commercial and commissionable tourism products, including tours, workshops, events and packages

• Conceive original themed merchandise, including souvenirs and corporate gifts

• Manage design processes for themed merchandise

We can:

• Review your customer service performance

• Develop your customer service model

• Write customer service and visitor experience manuals

• Write customer service and visitor experience job descriptions

• Train your team in customer service

We can:

• Review your existing wayfinding system

• Create a wayfinding strategy that guides your customer intuitively and smoothly to and through your business

• Develop your signage plan

• Write directional, promotional and interpretive content for your signage

• Manage design processes for signage