Orion Wayfinding was engaged by HOTA, Home of the Arts to research and write the Gallery Visitor Experience Workforce Plan and Operations Manual.  Greg’s extensive experience working with art galleries and other cultural institutions at both a strategic and hands-on level was invaluable to the project.  He shaped the big picture principles of Visitor Experience and a flexible customer service model, considering a multitude of factors that make a difference to visitor experience. His visioning skills, attention to detail, objective thinking and collaborative working style were great assets.”
Anna Carroll, Head of Strategic Projects 

It was a pleasure to have Orion Wayfinding join the 2021 Focus ACT 1 + 1 Ball. As with the 2019 experience, Orion Wayfinding has once again delivered the challenging brief that the Focus 1 + 1 Ball Committee set. The creative direction and customer experience concept of our event designed by Greg at Orion Wayfinding is exceptional. It provided for us an event that delivered accessibility to all the senses providing people a sensationally beautiful space where they could witness each other’s golden moments. We had so much fun executing the creative design that Greg provided to us for the event, the night was truly memorable and a celebration of our Canberra community.

Marco Xuereb, CEO Focus ACT  

Four Winds worked with Greg Lissaman of Orion Wayfinding to improve the visitor experience of the Four Winds site – a natural amphitheatre set in 25 acres of bush-land which hosts our iconic Easter Festival.  Greg’s work helped us understand zoning of the site and how the audience would experience/use the different areas.  This enabled us to plan amenities and resourcing for the different areas.  Another important component was the development of a Customer Service Charter, as well as Customer Service Standards to help our volunteer workforce understand their roles and how they relate to the visiting public.  The outcomes were successful.  It was clear that the resources Greg provided were incredibly useful, predicted audience behaviour well and will provide an important resource for future planning and improvements.  Greg was good to work with, always respectful of the team’s needs and delivered a really great, quality outcome for Four Winds.

David Francis, General Manager
 

Right now, we are working with the volunteer-run Montreal Goldfields at Bermagui to vision its future development as a tourist attraction.

Orion Wayfinding was an Associate of Sydney-based consultants Sandwalk Partners from 2014 until 2021. Together, we enjoyed helping many government and private businesses improve their customer service and grow their revenues.